Returns & Exchanges Policy

At Lismink, customer satisfaction is important to us. We accept return and exchange requests within 30 days of delivery, subject to the terms and conditions outlined below.

1. Return & Exchange Window

You may request a return or exchange within 30 days of receiving your order. Requests submitted after this period may not be accepted.

2. How to Request a Return or Exchange

All returns and exchanges must be requested and approved through email communication before any item is sent back.

Please contact us at lisminkcontact@gmail.com and include your order number, the reason for your request, and clear supporting evidence, such as photos or videos, where applicable.

Do not send any items back without receiving return instructions and approval from our customer service team. Unauthorized returns may be refused.

3. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, items must meet all of the following conditions:

• Items must be unused, unworn, and in their original condition.

• All original tags, packaging, accessories, and included components must be intact and included.

• A valid reason for the return or exchange must be provided, along with clear supporting evidence when requested.

• The return or exchange must be approved by our customer service team before the item is shipped back.

Upon receiving the returned item, we will inspect it to determine whether it meets our return and exchange requirements. We reserve the right to refuse a return or exchange if the item does not meet these conditions or if sufficient supporting information has not been provided.

4. Return Shipping Costs

Unless the return or exchange is necessary due to an error on our part, all shipping costs associated with returns and exchanges are the responsibility of the customer.

If we send the wrong item, or the item arrives damaged or defective, we will cover the reasonable return shipping costs and, where applicable, the shipping costs for sending a replacement.

For all other returns and exchanges, customers are responsible for return shipping and any additional shipping fees associated with an exchange.

Original shipping fees are non-refundable, except where a refund of such fees is required by applicable law or the return is due to our error, as applicable.

5. Refunds & Restocking Fee

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.

For approved returns, a 10% restocking fee will be deducted from the refundable merchandise amount. The remaining refund will be issued to your original payment method.

Original shipping fees are not included in the refund, subject to the exceptions described in Section 4 and applicable law.

Please allow additional time for your bank or credit card provider to process and post the refund.

The 10% restocking fee will not apply where prohibited by applicable law or where a refund is required due to our error, as applicable.

6. Exchanges

Exchange requests are subject to the same 30-day window, approval process, and item condition requirements described above.

Customers are responsible for shipping costs associated with exchanges unless the exchange is necessary because we sent the wrong item or the item arrived damaged or defective.

Exchanges are subject to product availability. If a replacement item is unavailable, we will contact you to discuss the available options.

7. Damaged, Defective, or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us at lisminkcontact@gmail.com within 30 days of delivery.

Please include your order number and clear photos or videos showing the issue. We will review the information and work with you to resolve the problem.

Where the issue is confirmed to have resulted from our error, we will arrange an appropriate solution in accordance with applicable law.

8. Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact us at:

Email: lisminkcontact@gmail.com

Please contact us before sending any item back. We appreciate your cooperation and understanding.

9. Consumer Rights

This policy does not limit or exclude any consumer rights that cannot legally be waived or restricted under applicable laws. Where required by law, statutory rights and remedies will take precedence over any conflicting provision in this policy.